FAQ
What if I don’t like the frame? Is there a guarantee?
Yes. Your purchase is protected by our 30-day money-back guarantee.
If you’re not completely satisfied with your Novios MemoryFrame, you can return it within 30 days of delivery for a full refund.
Simply contact our support team and we will guide you through the quick and easy return process.
We want you to feel 100% confident trying the frame risk-free.
How easy is it to set up the frame?
Setting up your Novios MemoryFrame is extremely simple and usually takes less than 2 minutes.
Just follow these quick steps:
1. Plug in the frame
Connect the frame to power and turn it on.
2. Connect it to WiFi
Follow the simple on-screen instructions to connect the frame to your home WiFi.
3. Download the Frameo app
Family and friends download the Frameo app on their phone (available on iPhone and Android).
4. Enter the frame’s unique code
The frame will display a simple connection code.
Your family enters this code in the app and instantly connects to the frame.
That’s it.
From that moment on, anyone you invite can send photos and short videos directly to the frame from anywhere in the world.
Can family and friends send photos to the frame?
Yes. That is the best part.
Anyone you invite can send photos or short videos directly to the frame using the Frameo mobile app.
Your loved ones can share moments from anywhere in the world, and they will appear instantly on your frame.
It’s like receiving new memories every day.
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 5–10 business days depending on your location.
Once your order ships, you will receive a tracking number by email so you can track your delivery anytime.
Do I need a subscription to use the frame?
No.
The Novios MemoryFrame works without any monthly subscription.
Once you receive your frame, you can start receiving photos from family and friends immediately.
There are no hidden fees.
How many photos can the frame store?
The frame includes 32GB of internal storage, which can hold thousands of photos and videos.
Your frame will continuously display memories, creating a living gallery of your favorite moments.
Is this a good gift for parents or grandparents?
Yes. In fact, this is one of the most popular gifts for parents and grandparents.
Family members can send photos directly to the frame, allowing them to see new memories instantly.
Many customers say it becomes their favorite gift because it keeps updating with new moments over time.
What happens if my frame arrives damaged?
If your frame arrives damaged or has any issue, simply contact our support team.
We will replace it immediately at no cost to you.
Your order is fully protected, and we make sure you receive a frame that works perfectly.